Frequently Asked Questions

Welcome to The Daily Scent FAQ page. Here you’ll find answers to the most common questions our customers ask. If you still need help, feel free to contact us at thedailyscentafrica@gmail.com.

1. Where do you deliver?

We deliver nationwide across South Africa – straight to your door.

2. How much does delivery cost?

Next-Day Delivery: R59.00 (orders placed before 1 PM)
Standard Delivery (2–5 working days): FREE

3. How long will my order take to arrive?

Orders placed before 1 PM: Arrive next day
Orders after 1 PM: Delivered in 2–5 business days

4. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track your order online through our courier partner's tracking portal.

5. What payment methods do you accept?

We accept:

Debit/Credit Cards (Visa, MasterCard)
Instant EFT
Yoco Payments
Secure online checkout

6. Are your fragrances original?

Yes. All our products are 100% authentic, sourced from reputable distributors. We pride ourselves on quality and affordability.

7. Can I return or exchange an item?

Yes, we have a 7-day return policy for unopened and unused items. Please refer to our Refund & Returns Policy for full details.

8. Do you offer discounts or promotions?

Yes! Keep an eye on our homepage and follow us on social media to catch our latest clearance sales, bundle offers, and BOGO deals (Buy One, Get One Free).

9. Can I buy fragrances in bulk or for resale?

Yes, we offer bulk purchasing options. Email us at thedailyscentafrica@gmail.com with your requirements and we’ll be happy to assist.

10. Do you offer gift wrapping or personal notes?

Currently, we don’t offer gift wrapping, but it’s a feature we’re considering for the future. Let us know if you'd like it added!

Need more help?
👉 Reach out to us via email, Instagram DMs, or Facebook Messenger. We're here to make your fragrance shopping experience smooth and enjoyable.