Refunds And Returns Policy

Returns & Refunds Policy
Effective Date: 10/02/2024
Email: thedailyscentafrica@gmail.com
Website: www.thedailyscent.co.za

At The Daily Scent, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

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Returns Eligibility:

We accept returns under the following conditions:

• The item must be unopened, unused, and in its original packaging.

• You must request a return within 7 days of receiving your order.

• Only regular priced items may be refunded; sale or clearance items are final sale and cannot be returned.

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How to Request a Return:

To initiate a return, please email us at thedailyscentafrica@gmail.com with your order number, a description of the issue, and photos (if applicable).

Once approved, we’ll provide return instructions. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

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Damaged or Incorrect Items:

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of receiving the item. We will either:

• Replace the item at no extra cost, or

• Offer a full refund (including shipping fees).

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Refunds:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to your original method of payment.

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Non-Returnable Items:

For hygiene and safety reasons, the following items are not eligible for return:

• Opened fragrance bottles

• Used personal care products

• Gift cards

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Questions?

If you have any questions about our policy or need assistance with a return, please contact us at:
📧 thedailyscentafrica@gmail.com